Non-Consumable Items: We gladly accept returns for any equipment or defective items. To initiate a return, please ensure that the equipment or merchandise is in its original, unused condition and still in its original packaging. Ship the item back to Unit 4 The Cloisters, Sudbury, CO10 2YR within 14 days of purchase. If you're returning non-faulty goods, please bear the cost of shipping and provide proof of the return. For faulty goods, we will arrange a pickup using our own courier service, and you will need to be available for a designated collection.

Consumable Items: We want you to be delighted with your order, but since coffee is a consumable product, we can only offer replacements or refunds for coffee that is faulty or damaged. This will be assessed by our Customer Service team and our Head of Coffee, as necessary. If you encounter such an issue, please reach out to our Customer Service team via email at store@frankcoffee.co.uk They will work closely with you to resolve the matter.